This Privacy Policy explains how TransiHub ("TransiHub", "we", "us", or "our") collects, uses, shares, and protects your personal information when you use our mobile applications, websites, and related services (collectively, the "Services") for booking rides and sending parcels.
We are committed to protecting your privacy and handling your personal information in accordance with South Africa's Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.
1. Information we collect
Information you provide
- Account details: first and last name, email address, phone number, password, and profile photo.
- Identity & driver information (drivers only): identification documents, vehicle details, and related documents required to provide and operate the service.
- Trip and parcel details: pickup and drop-off addresses, saved addresses, and delivery information.
- Communications: messages, support requests, and feedback you send to us or to other users (e.g. in-app chat).
Information collected automatically
- Location information: real-time and approximate location to match rides, calculate fares, and enable navigation and tracking (see Section 3).
- Device & technical data: device identifiers, push-notification (FCM) tokens, app version, operating system, IP address, and log data.
- Usage data: trip history, ratings and reviews, loyalty points, and how you interact with the Services.
Payment information
Payments are processed through third-party payment providers. We receive transaction records (such as amount, status, and receipts) but do not store full card numbers on our servers.
2. How we use your information
- Create and manage your account and verify your identity.
- Connect riders with drivers, facilitate parcel deliveries, and process trips end to end.
- Calculate fares, process payments, and maintain receipts.
- Provide real-time tracking, navigation, and safety features.
- Send service notifications, trip updates, and, where permitted, promotional messages.
- Provide customer support and resolve disputes.
- Detect, prevent, and address fraud, abuse, and security issues.
- Comply with legal, tax, and regulatory obligations.
3. Location data
With your permission, the app collects location information from your device to provide core features such as requesting a ride, matching you with a nearby driver, tracking a trip or parcel in progress, and estimating arrival times and fares.
Drivers may share location in the background while online so that customers can track active trips. You can control location permissions at any time through your device settings; disabling location may limit or prevent use of core features.
4. How we share your information
We do not sell your personal information. We share it only as needed to operate the Services:
- Between users: to complete a trip or delivery, drivers and customers see limited details such as name, photo, approximate/pickup location, and contact method.
- Service providers: payment processors, mapping and navigation providers, cloud hosting, SMS/push-notification services, and analytics providers acting on our behalf.
- Legal & safety: where required by law, regulation, legal process, or to protect the rights, safety, and property of TransiHub, our users, or the public.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.
5. Data retention
We keep your personal information for as long as your account is active and as needed to provide the Services. After account deletion, we remove or anonymise your personal data, except records we are required to retain for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes (for example, completed trip and payment receipts), which may be kept in anonymised form for the period required by law.
6. Account & data deletion
You can request deletion of your account and associated personal data at any time:
- In the app: Profile → Settings → Delete Account, or
- Online: staff.transihub.co.za/delete-account
Deleting your account removes your profile (name, email, phone, photo), saved addresses, and app access. Records required by law may be retained in anonymised form as described in Section 5.
7. Security
We use technical and organisational measures — including encryption in transit, hashed passwords, and access controls — to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and continuously improve our safeguards.
8. Your rights
Subject to applicable law (including POPIA), you may have the right to access, correct, update, or delete your personal information, object to or restrict certain processing, and withdraw consent. To exercise these rights, contact us using the details below.
9. Children
The Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above. Material changes may also be communicated through the app.
11. Contact us
If you have questions or requests regarding this Policy or your personal information, contact us at:
- Email: support@transihub.co.za
- Website: transihub.co.za
By using the TransiHub Services, you acknowledge that you have read and understood this Privacy Policy.